Refunds are an important part of our business, and we at Zedfex strive to ensure our customers are satisfied with their purchases. We have established a few policies that ensure our customers can get a refund in certain situations.
We use third party companies such as PayPal or Stripe to process payments and refunds because it is a secure and reliable way to manage our financial transactions.
These companies provide us with a secure payment gateway that helps protect our customers’ sensitive information from being stolen or misused. This also allows us to process payments and refunds from anywhere in the world quickly.
When do We Refund?
1. For Cancelled Orders:
If you need to cancel your order, we ask that you meet the cancellation time requirement. If notice is not given within 48 hours of the order being placed, then 50% of the order will be charged as a cancellation fee. After 72 hours of notice being given, we cannot provide a refund for canceled orders.
2. For Link Removal:
If any guest post links purchased through us are removed within 1 year of purchase, then we will issue a full refund for those links.
3. For Delivery Deadlines:
We guarantee delivery within 30 days after your purchase. If the delivery deadline is exceeded beyond 30 days, then you are eligible for a full refund as well.
How Many Days Do We Take to Refund?
We typically process refunds within 5-10 business days from when the order was initiated. In most cases, refunds are processed immediately once they’ve been approved. However, if the processing time frame for your order is more than 30 days, then the refund date may vary accordingly.
Before a refund can be issued, our team must first review the order and all required documents before issuing it. This process includes verifying that all information related to the order and refund is accurate and valid.
Once this has been verified and approved by our team, we will refund your money using the same payment method you used to make the original purchase.
These policies should give any customer confidence in our services, knowing that if something doesn’t go according to plan, they’re covered when it comes to refunds. At Zedfex, we take customer satisfaction seriously, and this is just one way we show it.